Digvijay Singh Shekhawat — Senior Salesforce Engineer

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About

I'm a Senior Salesforce Engineer at Salesforce Inc., building scalable Apex and Lightning Web Component solutions in the Service Cloud Org. I've contributed to Agentforce, Experience Cloud, Salesforce Flows, and DevOps Center.

Across 6+ years, I've delivered enterprise CRM implementations, led end-to-end CRM migrations, and resolved 1000+ technical issues as the go-to engineer for highly escalated platform problems. I'm skilled in AI architecture and work across multiple Salesforce clouds.

I've mentored 50+ engineers, conducted trainings on new Salesforce products like Agentforce, and care deeply about building secure, performant solutions while growing the people around me.

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Years experience

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Issues solved

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Engineers mentored

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Salesforce Certified

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Skills

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Languages

Apex, Java, JavaScript, SOQL, SOSL.

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Multiple Clouds

Service Cloud, Sales Cloud, Experience Cloud, Agentforce.

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AI Architecture

Agentforce design, agent actions & prompts, AI workflow integration, LLM-driven automation patterns.

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Frameworks & Dev

LWC, Apex Classes & Triggers, Async Apex (Batch, Future, Queueable, Schedulable), Flows.

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Integrations & APIs

REST, SOAP, Bulk API, Inbound/Outbound Callouts, SSO, CTI Integrations.

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Data & Security

Data Modeling, Profiles, Roles, Permission Sets, Sharing Rules, OWD, Reports & Dashboards.

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DevOps & Tooling

VS Code, DevOps Center, Change Sets, Workbench, Data Loader, Postman.

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Monitoring & Support

Debug & Event Logs, Performance Analysis, Production Support, UAT, Splunk, Network Log Analysis.

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Leadership

Agile/Scrum, Sprint Planning, Code Reviews, Mentoring, Cross-functional Collaboration.

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Experience

Jun 2023 — Present Hyderabad

Senior Salesforce Engineer

Salesforce Inc.

Service Cloud Org engineer driving platform stability, feature enablement, and customer escalations.

Built scalable Apex, LWC, and Salesforce Flow solutions across Service and Experience Cloud.
Implemented REST, SOAP, and Bulk API integrations for reliable data exchange with external systems.
Contributed to Agentforce capabilities — agent actions, prompts, and feature validation during releases.
Resolved high-severity escalations through deep analysis of Debug and Network logs.
Enforced org-level security & governance — license management and SSO integrations.
Authored Knowledge Articles & Known Issues with Product to improve customer self-service.

ApexLWCAgentforceFlowsSSO

May 2021 — Jun 2023 Pune

Senior Systems Engineer (Salesforce)

Infosys Ltd. · Switzerland-based MNC client

Designed and delivered Sales & Service Cloud solutions for a global enterprise, working closely with business stakeholders.

Translated business requirements into scalable Salesforce solutions using Apex, LWC, and declarative automation.
Developed Apex classes, triggers, async Apex (Batch, Future, Schedulable), and LWCs.
Implemented Salesforce security model — Profiles, Roles, OWD, Sharing Rules.
Optimized SOQL/SOSL queries for performance across large datasets.
Built REST integrations with inbound/outbound callouts; created reports & dashboards.
Acted as technical point of contact for client discussions and clarifications.

ApexLWCRESTSOQLChange Sets

Aug 2020 — Apr 2021 Remote

Salesforce Developer

Byju's — Think & Learn Pvt. Ltd.

End-to-end CRM migration from LeadSquared to Salesforce — Sales Cloud implementation from scratch.

Migrated legacy LeadSquared CRM to Salesforce, implementing Sales Cloud from scratch.
Designed data model — custom & junction objects, relationships, record types, field dependencies.
Developed Apex classes, triggers, batch jobs, and LWCs supporting ecommerce workflows.
Built workflow rules, Process Builder automations, Flows, and email alerts.
Managed data migration with Data Loader and supported sandbox-to-production deployments.

Sales CloudApexLWCProcess BuilderData Loader

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Certifications & Achievements

11x

Salesforce Certified

Admin · PD1 · Service Cloud Consultant · Experience Cloud Consultant · Agentforce Specialist · & more.

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AI Now Tour 2024 — India

Awarded for conducting trainings and contribution on new Salesforce products including Agentforce.

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Go-to for Escalations

Recognized as the go-to engineer for highly escalated platform issues across teams.

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On-time Delivery

Multiple appreciations from clients and teams for on-time deliverables with minimal rework.

M.Tech

BITS Pilani

M.Tech in Software Engineering — Birla Institute of Technology & Science, Pilani · Batch 2026.

B.Tech

Rajasthan Technical University

B.Tech in Information Technology — Batch 2020.

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Contact

Have a Salesforce challenge? Let's solve it.

Open to interesting Salesforce architecture, Agentforce, and platform engineering conversations. I usually reply within 24 hours.

heydigvijay.tech@gmail.com

LinkedIn Email +91 85049 05570